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Guide

Guest Information

TOP　＞　Guest Information

Please review the following information prior to making a reservation.

We reserve the right to refuse service to guests who do not adhere to our terms and conditions, as well as to individuals affiliated with organized crime or other antisocial groups. Thank you for your understanding.

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How to Make a Reservation

Accommodation Rates

For the best rates on your stay,please book directly through our official website

The pricing consists of a base rate plus a per-person rate (¥5,000 per person).
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Example
For 15 guests on a day with a base rate of ¥60,000:
¥60,000 (base rate) + ¥75,000 (15 guests × ¥5,000) = Total: ¥135,000
Please check the base rate here, as it varies depending on the day.

Options &
Additional Guests

Accommodates up to 20 guests.

You can add more guests or options via the URL provided in your confirmation email.
Please note that this service is available exclusively for reservations made via our official website.


If you made your booking through other reservation sites, please contact us via email for assistance.

Reservation Changes

If the number of guests decreases or if you need to cancel any options, please notify us via email at least one week prior to your stay.
Your request will be confirmed upon our reply.

Check-in and Check-out Process

Check-in

3:00 PM - 6:00 PM

Check-out

10:00 AM

Key Information

The keys will be provided by our on-site manager during check-in.

 

Payment Information

Advance Credit Card Payment

Note:Debit cards are not accepted.
Payment is generally processed by credit card in advance. The payment will typically be processed 5 to 1 days prior to your stay.

Credit Card Error

If the credit card you provided at the time of booking cannot be processed for the payment of your stay, we will send you a payment URL via email. Please complete the payment procedure through the provided URL.

Your reservation will not be confirmed until the payment is completed, so please ensure to follow up promptly.
Please note that payments made through the provided URL will be processed immediately.

Other Information

Cancellation Policy

If you need to cancel or change your reservation due to personal reasons, the following cancellation fees will apply:
 
Regarding the dates of use, the following cancellation fees apply:
 
More than 31 days before: No fee
30 days before: 50%
10 days before: 80%
5 days before: Full amount

Regarding Changes to Number of Guests and Options

For guests booking with a credit card
If you wish to add more guests or options, please use the additional URL provided in the "Reservation Confirmation" email. Please ensure to make any changes at least one week prior to your stay.
 
Please note that if the number of guests decreases, you must notify us by email at least one week prior to your stay.

Regarding Children's Rates

Children under the age of 4 who do not require a futon bedding are accommodated free of charge.

Regarding the Use
by Minors Only

Please submit a parental consent form for each minor. Use is permitted only if the terms and conditions are adhered to. Please review the documents and submit them via email in advance.
Parental Consent Form

Regarding Pet Accompaniment

Pets are allowed under certain conditions, but you must notify us in advance if you plan to bring a pet.
 
・Pets are not allowed inside the building.
・Pets are not allowed to relieve themselves on the premises. (Please bring pet toilet sheets or similar items.)
・Please bring a cage or similar enclosure and secure your pet in the earthen floor area near the entrance or on the external terrace.
・Pets must not damage the garden plants, gravel, or any part of the property.
 
Please review the terms and conditions in advance and send them to us via email.
Terms and Conditions for Pet-Accompanied Stays

Availability Calendar
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